Proceed to checkout and select "Click & Collect"
and Robinson Mae Sot or Robinson Udonthani as your preferred delivery option at Shopping Bag Page.
Get Click & Collect Code
Display your code and passport to our customer service
at Click & Collect service counter.
Collect your order
Pick Up Policy
The company reserves the right to deliver your order within 7 days after the date the pick-up code is sent to you
The company reserves the right to deliver your order to your selected Click & Collect location only. Once the order is confirmed, the location cannot be changed.
Delivery Lead Time to Click & Collect Location
2 - 3 working days for location within Bangkok
3 - 5 working days for upcountry branches.
Order Pick Up Document
If you pick up the order by yourself, simply present your personal identification
You can authorize someone else to pick up the order on your behalf. The authorized person must present his/her own personal identification together with a signed copy of your ID with your authorization
In case there is a problem with the merchandise or you wish to return the merchandise (provided the company’s return policy) but the return/ exchange cannot be done at the branch, please contact Robinson Online Customer Service Office Hours : Monday - Friday 9:00 am. - 9:00 pm. , Saturday - Sunday and Public Holiday : 9.00 am - 6.00 pm Email: email@example.com
The company reserves the right not to deliver any merchandise in a case of duplicate collection, collection outside service hours of the Click & Collect service point, fake document or incomplete document, etc.
If there is a problem with the merchandise after you have received the item and you wish to replace or return the item, please contact Robinson Online Customer Service
Tel: 0-2808-5555, 8:30 a.m. - 9:00 p.m. (everyday)
Wait for the confirmation:
Our customer service staff will contact you to confirm your request to replace or return the merchandise before you can send the item back to us.
Return at Click & Collect Service Point :
You can return the item at any Click & Collect location that is convenient for you. Please attach original receipt to the return item. You will receive a copy of the Return Form. Please keep it as a proof of your return.
Click & Collect Service Point is a collection point for online orders only. Exchange and return cannot be authorized at any Click & Collect location.
Should you have any questions or wish to follow up on your exchange/ return request, please contact Robinson Online Customer Service
The company reserves the right to exchange/ return any merchandise according to the company’s policy.
Click & Collect Location and Service Hours
Central Department Store
Service hours 11:00 p.m. – 8:30 p.m. (everyday)
Chidlom, Chaengwattana, Bangna, Pinklao, Rama 2, Rama 3, Future Park, Ramindra Ladprao, West Gate, Salaya, Silom Complex, CentralFestival EastVille